Welcome to BINGOGALA & Lady Luck-Bingo.com. This Help explains all features of BINGOGALA & Lady Luck-Bingo.com including DEPOSITING AND CASHING OUT and gives you some hints about playing. Many of the questions that you might have are answered here; be sure to check the Help before contacting customer support email.

Please read the Conditions and Regulations for BINGOGALA & Lady Luck-Bingo.com before starting to play.  Some jurisdictions don't permit online play.

If you are new to BINGOGALA,& Lady Luck-Bingo.com follow these steps.

1          Double-click the BINGOGALA Game icon  on your desktop. The first thing that you see is the Player Registration window.

2          Click New to open the BINGOGALA & Lady Luck-Bingo.com Account dialog box.

3          Enter your name and complete address.  This information is private and will not be shared outside the company.  This information must be accurate in order for you to receive any payments. Type your nickname and password. You choose any nickname and password that you would like to use.  If that nickname is already used, you must choose a different name.  This name and password is for your protection and you should not tell anyone unless you want them to use your game credits.

4     Click OK when ready to open the Player Registration window again. 

5          Type your nickname and password in the respective boxes and click Play to log on and open the BINGOGALA & Lady Luck-Bingo.com playing window.

6          Click the Credits button. Your browser jumps to a secure web page in which you can enter your credit card information  to purchase game credits.  Requesting credits can take several minutes so be patient.

7          Go back to the BINGOGALA & Lady Luck-Bingo.com playing window and wait until your credits are processed. This may take some time, but the processing would usually be complete within a game.

8          When the current game finishes, you can press the Play Button  for the next one and start playing.  The screen will show the pattern, cost of buying cards, and other information.  Be sure to use the Option Button to select the number of cards you want to play.  The credits will automatically be deducted from your account before each game.  If you get a Bingo, the credits will automatically be added to your account before the next game.

Good Luck!

Logging onto the game is the first requirement to play. The Player Registration window helps you to do this. You will see this screen every time you login the game or want change your account settings.

The window contains two boxes Nickname and Password in which you can type your nickname and password. The characters of the password are replaced with asterisks (*) as you type.

The window also has other buttons. They are shown below:

NEW to register as a new player. If you are new to BINGOGALA & Bingo Flash Cash or if you want to create a new account for yourself click on this button. The BINGOGALA & Bingo Flash Cash Account dialog box opens, in which you can enter your personal data and select a nickname and password.  All information entered in this area is strictly confidential and will not be sold or given to anyone outside of the company.

ACCOUNT button allows you to make changes to your account. First, type your nickname and password and then click this button. The BINGOGALA & Bingo Flash Cash Account dialog box with your registration data opens for you to check the information or make changes.

PLAY to enter the game if you already have an account. Do not forget to type your nickname and password in the boxes BEFORE clicking this button.

EXIT button allows you to leave BINGOGALA & Bingo Flash Cash

HELP button will display the on-line help.

All BINGOGALA & Bingo Flash Cash players must register before they can begin playing. In order to register, you must have a nickname and a password. It is needed to verify your identity when you collect your winnings.

All the necessary data must be entered in the BINGOGALA & Bingo Flash Cash Account dialog box, which is accessible through the Account button in the registration window or in the playing window (or from the New button in the registration window). When you open the BINGOGALA & Bingo Flash Cash Account dialog box from the Account button, it displays your personal data; when you open it from the New button, it opens empty so that your new player identification can be created.

You must use your real name and accurate contact information in the fields on this screen. Please note that most of the fields are mandatory. You must enter all necessary data to save the account. Please enter your e-mail in the format name@server.domain.  This information will not be used for any purpose other than verification of prize awards and it is strictly confidential.

For security purposes, the nickname will be displayed but your password is not shown.

A         When you are creating a new account, type your nickname and password in fields provided, and then type the password a second time in the Retype Password box (the password is displayed as asterisks). Your nickname and password cannot be blank or special characters. The nickname must be unique. BINGOGALA & Bingo Flash Cash does not allow two players to have the same nickname. If the nickname you have selected has been registered by another player, the program will prompt you to select another nickname. Since the database of players is large, and is constantly expanding, you may have to try several times before you find a unique nickname.

B         When you are editing your account, you can change your nickname and password. If you are concerned that someone might be using your account, you can change your nickname and/or password with this option.

To change the nickname, simply retype it in the box.

To change the password:

1          Select Change Password.

2          Type your old password in the Password box,

3          Type the new one in the New Password box,

4          Type the new password in the Retype Password box,

5          Click OK.

You can change your account information whenever you need to. Typing your password is needed only when changing the old password with a new one.

Playing BINGOGALA & Bingo Flash Cash is very easy.

1          Start any BINGOGALA & Bingo Flash Cash client (double-click any BINGOGALA & Bingo Flash Cash client icon  on your desktop).

2          In the Player Registration window, type your nickname and password, and click Play to log on.  First time players must register as a new player.

3          The selected BINGOGALA & Bingo Flash Cash client window opens. Your default browser will open to the BINGOGALA & Bingo Flash Cash Home page. If you log in and there is a game in progress, you will have to wait for the game to finish. While waiting, you can review the ads, modify your account and credit data, or change the game options. When the game finishes you will see your selected Bingo cards on the game window, and the buttons Play and Pass become available.

4          Use the Option Button, between the games, to select the number of cards that you want to play.

5          Clicking on a card will change the numbers for that card to new ones. If you click on a card to change the numbers, you must click the PLAY Button  to accept the cards for the game.  If you don’t press the PLAY Button before the game starts, you will not be eligible for that game.

6          Once you have selected the cards, click the Play button to register the selected cards for the next game. If you make any changes to the cards you must press the PLAY Button again.

7          When the game begins, three cards is the minimum you can play per game.  The game will automatically track your cards for you and will always display your best cards first.  As your cards get close to obtaining the specified pattern for the game, the border will change color until you or some other player presses the BINGO Button.  The first color change will be when a card has 3 numbers to BINGO. The program will tell you when you have a Bingo, but you must press the BINGO Button to confirm your win.

8          Click the BINGO button. Each one of your cards can win; that is, you may have more-than-one bingo in a game.

§          A new game begins every 3 to 5 minutes.

§          A new ball is called every 7 to 10 seconds. The speed with which BINGOGALA & Bingo Flash Cash draws the balls is constant; however you may experience intermittent delays due to your internet connection.

§          You select the number of cards to play using the Option button.

§          Clicking the BINGO button will let us know that you have a Bingo. Prizes are allocated equally to all players with a valid bingo.

§          Do not click BINGO unless you have a valid Bingo.  The Bingo cards will change color as you get closer to your Bingo.  Even if you have a Bingo, you will not be given the prize unless you claim it by pressing the Bingo Button!!

§          Each game has its own pattern for the Bingo. Only the pattern shown in the top  area of the playing window for each game will be a valid bingo.

§          It is possible to have multiple cards with a Bingo. You should only press the Bingo Button once to claim all valid Bingos.

§          You should limit your account to one player name.  This will make it easier to remember your passwords too.  If you have multiple player accounts, the credits in these are not “sharable” between them.

The cards are ordered vertically in sets of threes. Arrows allow you to scroll up and down to look at or change the cards.

When the game begins, BINGOGALA & Bingo Flash Cash automatically follows the balls for you and marks the drawn numbers in the cells of your cards; you cannot mark or clear numbers on the cards. The program automatically organizes your cards after every next ball is called. The card that is closest to winning bingo is placed on the first position of the first row. The second-closest card is on the second position, and so on. Use the numbers of the cards and the Cards area to the right to track the changes.

BINGOGALA & Bingo Flash Cash also tells you when you have bingo. The hints are two: the border of the card becomes red and a message in the Message area tells you explicitly that you have bingo. All you have to do is click the BINGO button. You have to press the button to win.

The number of cards with which you play is set on the BINGOGALA & Bingo Flash Cash Options area.

The playing BINGOGALA & Bingo Flash Cash window is divided into several areas. Each area displays certain information about the game or provides access to other features.

The area in the top area of the playing window     displays the pattern for the current game. The bingo pattern displays the winning combination of boxes that you need to mark on one or more of your cards in order to have a bingo and win the prize. Patterns change from game to game — two successive games may or may not have the same pattern. The pattern shown during a game is valid only for that game.BINGOGALA & Bingo Flash Cash uses two types of patterns: static and moving.

Static. In the static pattern, the configuration of filled boxes does not change within a game. You must mark a winning card with exactly this pattern.  There is only one combination that works.

Moving. A moving pattern is one whose configuration changes more than once within a single game.  Marking any of the appearing configurations qualifies a winning card. For example, if the moving pattern is a horizontal line, you can claim bingo when you have any of the rows, in any of the cards.

 The area to the right of the bingo pattern shows all bingo balls that are in play in the game on the number board; that is, all the numbers drawn so far. When a number is called, it will blink on the number board and continue to blink until the next number is called. Every ball, when called, appears first in the Current Ball area and in the list of the Last Balls called.

The number board area has five rows, and each row is headed by a letter from the word BINGO. The numbers show up in the rows as follows:

§          B - 1 to 15

§          I - 16 to 30

§          N - 31 to 45

§          G - 46 to 60

§          O - 61 to 75

The game screen displays the value for both the prize and the jackpot for the current game. The prize changes every game unless there is a special game being played. Prizes are calculated  based on the number of cards registered for the game; the more people playing, the larger the prizes tend to be. The jackpot usually increases gradually with every game until someone wins it; then the jackpot is restarted at a minimum value. The prize and the jackpot shown here are valid only for the current game.

The upper left area, the Balls in Play, and the Last Balls areas show statistical information about the current game. The Game Info area has the following elements.

Game ID displays the identification number of the game. The ID is coded to help us determine how a game was played.  You can use this ID when there is a problem with the game.  Contact our technical support and tell us this ID number so we can more quickly resolve any problems.

Cards shows the number of cards registered for the game.

Card Price displays the price of one card.

Game Price is the total value that you paid for the cards you are playing in the current game. This amount is equal to the card price multiplied by the number of cards registered for the game.

Registered Players displays the number of all players signed up for the current game.

Balls to Jackpot displays the number of balls remaining to winning the jackpot. The number gets smaller as every next ball is called.

Balls Called displays the number of balls that have been called. The number gets larger with every ball called.

Balls to Jackpot shows the number of balls remaining to winning the jackpot. The number gets smaller as every next ball is called. No one can win the jackpot in the current game when the number becomes zero.

The game screen displays your credits in US dollars. The Credits are one and the same for both BINGOGALA & Bingo Flash Cash and BINGOGALA Slot. With the beginning of every new game,  your credits are reduced the price of the game. When you win a bingo,  your credits are increased by the amount you have won. If the number of your credits is smaller than the price of an upcoming game, for instance, you have $2.50, and the game price is $3.00, you will not be allowed to play.  To add more credits, go to the credits page, by clicking the Credits button, and follow the screen instructions.

The area below the Game Info Bar             displays different ads that might be of interest to you. If you want to visit the site, simply click on the banner. Your browser will automatically jump to the linked site.  If you are not  playing, the ad banner is large covering the area of the cards.

The board appears in the center of the playing window and shows the last five drawn numbers in the order in which they were called.

Every ball shows two things: 1) the number that is drawn and 2) the column to which that number belongs. The balls are shown in one row. When the game begins and the first ball is drawn, a board with number appears on the window. A second ball is drawn and a second number displays in the board. This applies to the first five balls. When a sixth ball is drawn, it displaces the one on the last position, which, on its turn, displaces the ball preceding it. Every newly drawn ball takes the position of the ball preceding it. When all five positions are taken, as a new ball is drawn, the first position is taken by the ball on the second position, and the first ball disappears.
In the example here, five balls were drawn in the order:9 — 8 — 7 — 19 — 50  . The Last Balls area is empty between two games.

When you log in during a game, the cards area displays the message "Game in Progress." It means that you have to wait until that game is over before you can start playing.

Your cards for the game appear on the game screen. The cards are shown before the game begins so that you can change them if you like and register them for the game. All cards are generated randomly by the server. Each player receives a number of new cards every time they log on any client in BINGOGALA & Bingo Flash Cash. The cards stay the same for all games that follow unless the player decides to change them. Each card must be changed separately.

The number of cards for the game is defined by the player and varies from 3 to 100. It is preset on the BINGOGALA & Bingo Flash Cash Options dialog box and remains the same from game to game. You can change the number of cards before every game.

When playing with more cards that can be displayed on a single line, navigation arrows appear in the right end of the area. Use these arrows to scroll up and down to see all your cards.Our bingo card has three distinctive features: card number, numbered cells, and border.The card number identifies the bingo card uniquely. The card numbers help you distinguish among the cards in play and track the progress of every individual card.                                                                      

Card numbers are especially useful when you play multiple cards in which the cards constantly change their positions. Each card has five columns of five numbers each. The columns are headed by the letters from the word BINGO. Every column may contain only numbers from a limited set. The "B" column, from 1 to 15; the "I" column, from 16 to 30; the "N" column, from 31 to 45; the "G" column, from 46 to 60; and the "O" column, from 61 to 75. The center most cell of the card is labeled "Free"; that is, it is given to you  and use to claim bingo; you can always use this cell when claiming bingo.

The border of the card is an indicator of how close you are to claiming bingo for that card. The color of the border displays the number of balls remaining to bingo. The possible colors are four:

Purple. You can win bingo in three balls'

Green. You can win bingo in two balls.

Yellow. You are very close, just one more ball.

Red. You have bingo.

The border becomes red when you have bingo all you have to do is click the BINGO button.  Remember, you must press BINGO button to claim your prize.  Clicking this button without a valid bingo can invalidate your play.

When you press 'Zoom' on the right of the cards area you can switch to small cards.  The small cards have the same numbers as the big cards. The positions of the small cards are not fixed. The closer to winning bingo one card is, the higher in the area its representation is located. The card that is closest to winning bingo takes the first position on the first row; the other cards follow.The small cards change colors in the same manner as the borders of the big cards do. Press 'Zoom' again to display the big cards.

The area of the screen near to the ad banner and your cards you will find several buttons that give you access to various features. These buttons and their functions are explained below.

CREDITS. Opens in your browser the credits page of the BINGOGALA & Bingo Flash Cash site. Click this button to pay before playing, or to add to your credits if you have used them up while playing.

PLAY. Click this button to purchase the cards for the next game. Be sure to click the Play button several seconds before the announced start of the game. This gives the server enough time to accept your cards and include you in the game.

PASS. If you have pressed the PLAY button but change your mind and decided not to take part in a game, click the Pass button. When you click the button, the cards are not played and no credits will be taken from your account. You will not be in that game, and you won't play. If you click the button too late, however, there might not be enough time for the server to remove your cards from the game. This button becomes available for clicking only when you have pressed the PLAY button.

Note: The buttons Play and Pass are not active when the game is in progress.

BINGO. This button does not need many explanations; click it to claim your bingo. The button is available for clicking only when you are playing; if you are not taking part in the game, the button is disabled.

OPTIONS.  Allows you can edit the dauber, the number of cards, and the sound settings. Click this button to select another dauber, change the default number of cards for the next game, or turn some of the sounds on or off.

HELP. Opens the BINGOGALA & Bingo Flash Cash help.

ABOUT. Displays information about BINGOGALA and your provider of BINGOGALA & Bingo Flash Cash client.

EXIT. When you have won enough money, click this button to exit the BINGOGALA & Bingo Flash Cash client.

Note: If you click this button while a game is running, you will exit the game and lose your cards. You will also lose the credits paid for the cards.  No refunds are offered for intentional disconnects. Your cards will still be checked for a valid bingo at the end of the game even if you are disconnected.

Click ENTER CHAT to chat with other players. You must be logged into the client in order to chat with other players.

The BINGOGALA & Bingo Flash Cash Options allows you to choose a dauber color, the number of cards and turn the sounds on or off. These options are accessible from the Options button on the menu in the playing window.

Number of Cards

The number shown in this box defines the number of cards that will be selected for you in a game. The default number for registered player is 3. You can change to any number from 3 to 100. The number remains the same for all games until you change it again.

You will not be able to change the number of cards during a  game in progress. Wait for the game to finish first and then change the number of cards.

Dauber

The dauber is the picture with which cells are marked on the cards. You can use any color. To change the current dauber click the dauber that you like, and then click OK.

You can select which sounds you want to hear while playing BINGOGALA & Bingo Flash Cash. Of course, you can listen to the sounds only if your computer has the necessary equipment (a sound card and headphones or loudspeakers). The sounds can be selected through check boxes:

Music - This check box turns on and off the music, or any other sounds, played between games. When this check box is selected, the background sounds are turned off during the game so that you can hear the calling of the balls. You will hear both the calling of the balls and the background music if you have chosen not to play in a game.

Sounds - You can select which sounds you want to hear while playing BINGOGALA & Bingo Flash Cash. Of course, you can listen to the sounds only if your computer is provided with the necessary equipment (a sound card and headphones or loudspeakers). The sounds can be selected through check boxes:

Slots Sounds - This check box, when selected, turns on the sounds, produced by the slot machine (you can hear the spinning of the reels, etc.); it turns them off, when clear.

Bingo Sounds

If this check box is selected, you will hear the announcement of every next ball as it is drawn.

Chat Sounds - Select this check box and you will be alerted of incoming messages not only visually, but audibly too.

 The slot machine occupies the left half of the window. The slot reels are set in initial position. One payline, one coin per line are selected by default. Since the game is played on the Internet there can be some delay in setting up the initial screen.

This button allows you to change the number of coins you bet per line. You can place 1, 3, 5, 7, or 9 coins per line. The number of coins is shown in a circle displayed at the butt of the arrow. The number you choose is valid for all lines you play. The more coins you play, the higher the payout will be.

SELECT LINE

This button allows you to select additional lines. You can play a maximum of seven lines. Each line is with a different color. You can select lines only in the order set by the game. You can choose among three straight and four criss-cross lines. Only the central line is selected initially. When you click once the button, you add the line that is over the central one. When you click twice, you add the line that is under it. The third click displays one of the criss-cross lines, and the fourth click adds the second line, which is again criss-cross, etc.

MAX BET

If you push this button, you will play seven lines with maximum coins each, which is the maximum you can bet. The reels start spinning automatically (there is no need to push the SPIN button). By clicking the MAX BET you do two things simultaneously: you choose your bet and spin the reels.

SPIN

This button starts the spinning of the slot machine’s reels. Press it AFTER you have chosen your lines and placed your bets. The more lines you play, the more chances you have to win. Use this button provided you have not pressed the MAX BET button before that.

Coin value

The value of the coins with which you are playing is shown in the box next to the reels  it. The coin value could be scrolled with the arrows around the box.

Bet field

It indicates the total amount of your bet, that is, the number of coins you have placed. Your bet does not change throughout all games unless you change it.

Paid field

The total amount of the paid coins from all winning lines is shown here.

Credits

Shows the current amount of your credits. Credits are the same for bingo and slot game. They are updated after every spin. The cash value of your bet is subtracted from your credits and the cash value of your winnings is added to your credits. The cash value is calculated the following way: the number of the coins you have won is multiplied by the value of the coins.

PAY TABLE

It shows the payout rate for every winning combination of symbols. The combinations are arranged in descending order from the highest paying to the lowest paying.

Jackpot

The jackpot winning combination might be different for the different games. You hit the jackpot if you have the combination indicated in the pay table. The jackpot is progressive and one and the same for all players. It could be won by only one person in a game. When the jackpot is hit, a minimum new jackpot is established and the progressive process starts from the beginning.

HOW TO PLAY

When the reels start spinning, the selected lines disappear. After the reels stop spinning you can see the results. If the lines that you selected have a winning combination of symbols, each symbol of the line will be bordered by a blinking square. An indicator appears beside the winning line, showing the amount of the coins paid for that line. If you play more than one line, you can have more than one winning line. If this is the case, the winning lines are shown one after the other.

Credit Card

Purchases can be completed quickly and easily online using your Visa and MasterCard. BINGOGALA^SM is an authorized SFPAY merchant, and such transactions will be identified on your credit card statement as SFPAY. If your request to deposit funds is denied by your bank because the transaction is coded as "Gaming", we suggest you try one of the following other methods.



FirePay Personal Accounts

The FirePay deposit option is a popular deposit method offered by thousands of diverse sites on the Internet. After opening an account and purchasing electronic funds at FirePay, you can select this option to fund your BINGOGALA^SM  & Bingo Flash Cash account. An advantage of FirePay is that you can fund it with your checking account, thereby resolving the problem with Visa and MasterCard.

For more information or to sign up now, visit FirePay



NETeller

NETeller provides the fastest and most secure way to transfer cash online. They provide same-day payments and virtually instant cash transfers.



WESTERN UNION Deposit - minimum $50

Email accounts@bingogala.com and ask for specific instructions on doing a Western Union deposits. Follow all instructions and then email the office back with your confirmation number for your deposit. Once received and verified that the funds have been sent, your deposit will be posted to your account. Also we will add on your deposit any fees it cost you to wire it to your player account in bonus bucks!

Upon cash out/Cash Out Processing
To initiate a Cash out, select the "Cash Out" option and complete the required form. Your Cash out will be processed within 48 hours, but in most cases the same day it is requested. Upon completing and submitting the cash out form, your BINGOGALA^SM account will be debited and your cash out will be processed as follows:



Priority of Refund types
For all cash out requests, previous charges on your CREDIT CARD(S) (VISA ONLY) will be credited first. For this purpose, FIREPAY PERSONAL ACCOUNTS (FPPA) is considered a credit card. Any balance not eligible for a return to credit card will be sent to you via mailed CHECK, PAYPAL (if eligible), or WIRE TRANSFER, based upon your instructions when you request the cash out.



Visa and FirePay Personal Accounts
When funds are refunded back to your Visa, it will take approximately 2-5 business days to show up on your credit card statement (or in the case of FIREPAY PERSONAL ACCOUNTS (FPPA), 2 - 3 days to show up on your FirePay online Account statement). If 5 business days have passed since you requested your cash out, and they still have not shown up on your statement, please contact the bank who issued you the credit card and ask them if they see a credit from SF pending. If they do not, please let us know.



Mailed Check
Checks are mailed registered first class post at no cost. Allow 21 business days for North America, International destinations may vary. If you would like your check sent by courier, please ensure a daytime phone number is provided if a courier delivery is requested.



PayPal
If you have deposited funds via PayPal, then you are eligible to request a cash out by this means as well. Payments via PayPal will appear in your PayPal account within 24 hours of receiving confirmation from us that we have processed your cash out request. Your original deposit and winnings can be paid this way.



NETeller
If you have deposited funds via NETeller, then you are eligible to request a cash out by this means as well. Payments via NETeller will appear in your NETeller account within 24 hours of receiving confirmation from us that we have processed your cash out request. Your original deposit and winnings can be paid this way.



Wire Transfer
Allow 2-5 banking days for your funds to arrive. Any bank charges levied by correspondent banks in transit, or your bank to receive the wire are your responsibility. For banking instructions, please contact us via the Help Desk.